Shipping policy

Shipping Policy

Thank you for shopping with us! We are located in Singapore and are committed to providing you with the best shipping experience. Below are the details regarding our shipping process:

Shipping Locations

  • We currently offer shipping within Singapore and internationally.
  • For local deliveries, we use trusted local couriers.
  • For international deliveries, we use international shipping services, and rates may vary depending on the destination.

Processing Time

  • Orders are processed within 1-3 business days from the date of purchase.
  • Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

  • Local Shipping (Singapore):
    Standard shipping is free for orders over SGD 98. For orders below this amount, a flat shipping fee of SGD 3.90 applies.

  • International Shipping:
    Shipping fees for international orders will be calculated at checkout based on the destination and the size/weight of the order.

    Estimated delivery times for international shipping:

    • Asia: 7-14 business days
    • Rest of the World: 14-21 business days

Delivery Time

  • Delivery times are estimates and can vary based on the shipping carrier and your location.
  • Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

Shipping Delays

  • While we do our best to ensure timely delivery, please note that there may be delays due to factors outside of our control, such as weather conditions, public holidays, or customs processing.

Order Tracking

  • After your order has shipped, you will receive an email with tracking information to monitor the delivery status.
  • If you have any issues with tracking or delivery, feel free to contact us.

Damaged or Lost Items

  • If your order arrives damaged or is lost in transit, please contact us immediately, and we will assist you in resolving the issue.

Customs & Duties (For International Orders)

  • Please be aware that for international orders, additional customs fees, duties, or taxes may apply based on the country of delivery.
  • These fees are the responsibility of the customer, and we recommend checking with your local customs office before placing an order.

Contact Us

If you have any questions regarding shipping or need assistance with your order, feel free to contact us at cteam@nativesummer.com

Thank you for choosing us!